S1 Techserve · Bengaluru
Return and refund policy
This is the return and refund policy for orders placed on s1techserve.com. It applies to physical products, digital services, and quoted project work. You can read it without creating an account.
Who this policy is from
S1 Techserve sells through this website from our office at #155, 5th Cross, Gayatri Layout, Ramasandra, Bengaluru, Karnataka 560060, India. Phone +91 9980499910. Email sales@s1techserve.in.
Return window
For a physical product, the return window is 7 days. It starts on the date the courier marks the order delivered to the address on the order. It does not start on the date you placed the order.
Tell us inside that window. A request sent on the 7th day is on time.
What you can return
- A physical product that is unused, complete, and in the original packaging, with its accessories and any tags.
- A change-of-mind return of ear cushions or another wearable accessory only when the sealed pack is still unopened.
- The wrong item, an item damaged in transit, or a defective item. These are accepted even if the pack has been opened, when you tell us within 7 days of delivery and the damage is not from misuse after delivery.
What we cannot accept
- A return requested after 7 days from delivery.
- An item that has been used, installed, washed, or damaged after delivery.
- A change-of-mind return of an opened hygiene or wearable pack, including opened ear cushions.
- A Google Workspace subscription, software licence, or other digital access after we have created the account or licence with the provider.
- IT, audio-visual, networking, or installation work after the work described in the written quote has started.
- An item the product page says cannot be returned.
Who pays for return shipping
| Reason | Who pays the return courier |
|---|---|
| Change of mind | You pay the return courier charge. There is no restocking fee. |
| Wrong item, transit damage, or a defect | We pay the return courier charge, or we arrange the pickup. There is no restocking fee. |
Send the parcel to S1 Techserve, #155, 5th Cross, Gayatri Layout, Ramasandra, Bengaluru, Karnataka 560060, India. This is the same address as our office. We will confirm it when we approve the return.
How to request a return
Email sales@s1techserve.in or call +91 9980499910. Include the order number, the product, and the reason. If the item is wrong, damaged, or defective, include photographs of the product and the packaging.
We reply with the return address. When the return is our fault, we also arrange a pickup or a prepaid courier. Pack the item so it can travel safely. Keep the courier receipt until the refund or replacement is finished.
We inspect the parcel within 2 business days of receiving it at our Bengaluru office.
Refunds and replacements
| What is refunded | The product price you paid. The original outbound courier charge is refunded only when we sent the wrong item, or the item arrived damaged or defective. |
|---|---|
| When it is sent | Within 7 business days after we inspect the return and approve it. A business day is Monday to Saturday, excluding public holidays in India. |
| How it is paid | To the method you used to pay. A cash-on-delivery order is refunded by UPI or bank transfer to the details you send us. Your bank or UPI provider can take additional time to show the credit. |
| Replacement | For a wrong, damaged, or defective item you can choose a replacement of the same product, if it is in stock. We dispatch the replacement within 1 business day of that choice. |
Cancellation before delivery
If you cancel before we hand the parcel to the courier, we refund the full amount paid, including any courier charge, within 7 business days. Email or call us with the order number.
If the courier has already collected the parcel, the cancellation is handled as a return under this policy.
Google Workspace and other digital services
These are not shipped by courier and have no shipping charge. If we have not created the subscription, domain, or licence, you can cancel for a refund of the amount paid. After the provider account or licence has been created, that fee is not refundable, because the provider has already billed it. If we take payment and do not deliver the service, we refund the amount paid.
Quoted project work
IT, system integration, audio-visual, and installation work is agreed in a written quote. You can cancel before that work starts. We then refund the amounts you have paid, minus any third-party cost we have already paid and cannot recover. After the work in the quote has started, the quote applies.
Nothing in this policy limits a right you have under the Consumer Protection Act, 2019.